Frequently Asked Questions

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What are June's Practice hours?

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In Person Appointments:

Monday: 8.30am to 5.30pm                   

Thursday:  8.30am to 5.15pm            

Friday:   8.30am to 5pm     

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​Telehealth Video Appointments:

Alternating Tuesdays/ Wednesdays:  8.30am to 2.30pm

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These hours may differ slightly each week.   

 

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How long is each session?  

 

Each counselling session is approximately 53 minutes in duration.  All sessions start promptly at the scheduled appointment time, as June prioritises punctuality out of respect for the busy lives of clients. 

 

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What is the current waiting time for an appointment?

 

The current waiting period is between 1-3 weeks, depending on the day/time.  June maintains a daily appointment waitlist and will text if earlier appointments become available.  To ensure continuity of counselling, June will usually pre-book 2-3 appointments for each client.

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What happens if you run late for your appointment? 

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June aims to be punctual for all appointments, as she understands that clients have work and other commitments.  It is preferred if you are on-time, as June plans her therapy interventions based on a full session.

 

If you are late for a scheduled appointment, please note:

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• As a courtesy, please text (not call) June to let her know when you will arrive. 

• If you are not in the Practice or online after 5 minutes, June will text you.

• If you do not text June within 20 minutes of your appointment time, June will cancel the appointment (cancellation fees apply).  If you text, June will wait for you.

• If you do not attend your appointment, the cancellation fees below will apply.  

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Unfortunately, sessions cannot be extended due to lateness, as this will impact other clients.  

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What is the Cancellation policy?    

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A minimum of 48 hours notice (from your appointment time/date) is required to reschedule or cancel a session without incurring any fees. This policy is in place to allow June time to offer the appointment to another client on her waitlist. If you cancel with sufficient notice and June is unable to rebook the appointment with another client, the cancellation fee will be waived and she will let you know (so the more notice the better). 

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• Cancellation within 24-48 hours notice:  50%

• Cancellation with less than 24 hours notice:  100% 

• Non-attendance:   100%

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No further sessions will be booked if you refuse to pay the cancellation fee.

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Note - Receipts for Medicare and health fund claiming cannot be provided for cancellation or non-attendance fees.

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Non attendance / No show -  If you do not turn up for your session, the full fee must be paid regardless of the reason, as June will be prepared and waiting for you, and will not have had the opportunity to offer the appointment to another client.   The non attendance cancellation fee must be paid before further appointments can be booked.  

 

Unpaid/late session fees  - all fees are due on the date of each appointment by bank transfer.  If follow-up is required, a $10 late payment administration fee may be added to the amount due.  Unfortunately, counselling will not continue if a session fee is unpaid.

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Cancellations of TWO consecutive appointments:  Sessions are booked with therapeutic outcomes in mind.  Unfortunately, if you cancel two or more sessions consecutively, we will need to discuss what is happening and how/if we can move forward together to achieve your goals.  Uncovering any barriers to attendance can be helpful if you are struggling to attend.

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Is the Practice accessible for individuals with mobility issues?

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Yes, June's Practice has been designed to be accessible with an open plan and wooden floors.  The building has a ramp at the side accessed via Fleet Lane.  There are automatic doors to the Building and the lift allows easy access to Level 1.  There are disability toilets on Level 6 open to all clients.  

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Do you send appointment reminders?

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Yes, as a courtesy, June usually texts appointment reminders.  However,  attending appointments remains your responsibility.   See information about June's cancellation policy below.

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What is your technology policy?

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June prioritises the secure handling, storage, and disposal of personal information.  In strict adherence to Australian privacy laws, no artificial intelligence (AI) technologies are used to record or access any client records within our practice. All client emails and receipts are deleted after being printed, ensuring that digital copies are not retained.  Furthermore, no client data is stored on external servers and text messages are deleted.  June’s data protection measures include robust virus protection software installed on all of her technology, ensuring the highest level of security against potential threats.

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Is Phone Counselling available?  

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No.  June does not provide phone counselling, crisis phone counselling or pre-counselling phone intake sessions. It is important for June to be able to see you to provide effective counselling., so appointments are either In Person or via Telehealth video.  

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What mental health diagnoses are eligible for a Mental Health Care Plan (MHCP) referral?

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The following are the adult disorders treated in June's practice:

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1. Depression

2. Generalised anxiety disorder (GAD)

3. Panic disorder

4. Phobic disorders

5. Post traumatic stress disorder (PTSD)

6. Obsessive compulsive disorder (OCD)

7. Adjustment disorders

8. Mixed anxiety and depression

9. Bipolar disorders

10. Sleep difficulties

11. Bereavement disorders

12. Attention deficit disorders

13. Unexplained somatic complaints

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How do I get a Referral to see a psychologist under the Mental Health Care Plan (MHCP)?

 

To be eligible for this referral you will need to make an appointment with your GP / Psychiatrist and request they complete a Mental Health Care Plan (MHCP) for you.  It is mandatory for GP's to provide a referral letter that is signed and dated, on their letterhead.

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What mental heath conditions do you NOT treat?

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All Psychologists must work strictly within the scope of their expertise, education and training.  Consequently, June is unable to accept referrals for clients diagnosed with eating disorders, addictions, domestic violence issues, criminality, personality disorders or thought disorders.  June does not have interest or expertise in legal matters, and is unable to provide advice or prepare medico-legal reports under any circumstances.

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Can sessions be recorded?

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No, it is not permitted to record sessions.  June can provide a notepad and pen, should you wish to take notes.  

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What is a Chronic Disease Plan and how is it used?

 

The Chronic Disease Management (CDM) Plan was introduced by the Australian Government to provide additional financial support through Medicare for people with chronic or terminal medical conditions.  A chronic medical condition is one that has been (or is likely to be) present for six months or longer.  Examples include asthma, cancer, cardiovascular disease, diabetes, epilepsy, musculoskeletal conditions and stroke.

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You may be eligible if your chronic or terminal medical condition requires the care from a multidisciplinary, team-based approach from your GP and at least 2 other health care providers.  There is no list of eligible conditions; however, the Chronic Disease Management (CDM) Plan items are designed for patients who require a structured approach, including those requiring ongoing care from a multidisciplinary team.

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Whether someone is eligible for Chronic Disease Management (CDM) services is a clinical judgement for your GP, taking into account your medical condition and care needs, as well as the general guidance set out in the Medicare Benefits Scheme (MBS).  ​A referral is valid for the stated number of services. 

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Do you provide counselling for children and teens?

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No, June's practice specialises in adult psychological issues.   The minimum age for attendance is 18y old.

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Are you an Access+ Provider (Previously known as ATAPS)?

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Yes, June is a provider under the Access+ Program (adult clients only).  Please see "Referral types and fees" tab for details.  You will need to speak to your GP to organise appointments and funding under this scheme,

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Do you provide medico-legal or legal reports?

 

Not under any circumstances.  This is not an area of speciality in this practice, and June has no training or experience in this field.  June will not participate in any way in legal or family law cases.  

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Are you able to provide WorkCover and CTP services?

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Yes, June can provide these services for psychological injury, provided there is approved insurance claim,  If you are unable to travel, a telehealth video session can be organised.  

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Are you a registered NDIS Provider?

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No.  However, receipts can be provided to self managed clients for claiming from their funding.

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